Social Performance: A Vital Turning Point for Better Hospital Care in Indonesia

COVID-19 refocused the importance of social responsibility awareness and social performance measurement of health care. Hospitals must carry out social accountability behaviors while still providing adequate facilities and services. However, any analysis of social performance still contains many ambiguities and can differ in its reference points depending on the nature of the different stakeholders. The study uses an explanatory study to measure the social performance of hospitals in Indonesia and examine the indicators and dimensions that influence social performance in hospitals the most. Data of 752 accredited hospitals were obtained from the Indonesian Commission on Accreditation of Hospital (ICAHO) in Indonesia. Data analysis was conducted using Structural Equation Model (SEM) methodology and SPSS AMOS software. The study found a significant and positive effect of environmental forces and information technology resources on social performance. Further, the study found that intrapreneurship (entrepreneurship efforts within established institutions) in hospitals mediated the effects of organizational architecture, environment forces, and information technology toward/in favor of social performance. This study contributes to improving the quality healthcare by demonstrating novelty for how social performance can be measured and better efforts adopted to produce more social value-based healthcare through the use of organizational architecture, environmental forces, and information technology.

Impact of the COVID-19 Pandemic on CSR Activities of Healthcare Providers.

(1) Background: Corporate social responsibility (CSR) is important for every company that cares for sustainable structures. Healthcare providers especially have made social responsibility their goal. However, crises such as the COVID-19 pandemic impacted different activities within the healthcare sector including CSR and its monitoring. However, theory-driven CSR research within the healthcare sector is scarce and monitoring requires a structured understanding of the processes. Therefore, the objective of this study was to investigate the CSR practices and activities which healthcare providers have implemented in an exemplified country namely Germany and the effect of the pandemic in this process. (2) Methods: Participants were sampled based on their field of care (general, psychiatric, or rehabilitation), the type of organization (public, private, or non-profit), and group membership. A total of 18 healthcare providers were initially recruited, out of which nine participated in the interviews. They represent companies with yearly revenue of between EUR 110 million and EUR 6 billion, and have between 900 and 73,000 employees. (3) Results: CSR-related activities were postponed due to times of crisis. There was a necessity to rapidly digitalize processes. Frequent and precise communication turned out to be important for keeping employees' well-being, motivation, and satisfaction levels high. Environmental efforts were counteracted by new hygienic requirements and a shift in priorities. Many study participants expressed the hope that after the pandemic, newly established methods, processes, and structures (e.g., digital meetings, quicker and more inclusive communication) would be maintained and developed further. (4) Conclusions: The pandemic has been challenging and at the same time, these challenges also created opportunities to strike a new path using the learnings to overcome future health-related or economic crises.

An Analysis of the COVID-19 Impact on Business and Social Performance of Islamic Micro-Financial Institutions

Islamic micro-financial institutions (LKMS) provide services for micro businesses in the form of deposits, financing, and social assistance as the main activities. The COVID-19 pandemic engenders an adverse impact, breeding members' inabilities to measure up to their duties. The inabilities are regretted as LKMS should have also been able to assist its members in sustaining as a form of social responsibility. The research aims to prove paradoxes in business and social performance. We applied a descriptive quantitative approach to a secondary data analysis of business and social performance reports during the COVID-19 pandemic until 2021. The research population covered 154 members of the Islamic cooperative parent, and the samples were 51 LKMS in the Islamic cooperative center. Conclusions were drawn from data analysis using stakeholder and stewardship theories. The results demonstrated that the COVID-19 pandemic incurred negative impacts, i.e., a decreased business performance of LKMS of 8.4% on average for two years. Meanwhile, another finding exhibited an increase in social performance by 27%. Based on the data, we could argue that a decrease in LKMS business performance bred an increase in social performance.

Economic and Political Challenges of Development in Ukraine Industry 4.0

The study found that the demand for technological transformation in Ukraine on the basis of Industry 4.0 is due to a number of factors associated with low economic and social performance of production models and the external sector that do not meet the conditions of the XXI century. Testing the results of Ukraine's international activities over the past five years according to the criteria of foreign economic security has indicated a permanent state of achieving critical levels of threats. The analysis showed that the investment resource of non-resident companies does not serve as a driver of technological innovation in Ukraine due to the low level of investment attractiveness of the country. The identification of changes that correspond to the principles of neo-industrial development has confirmed that they are not systemic in nature, but rather targeted. Modernization covers individual companies in different segments of the Ukrainian market, which belong to both traditional and new industries. Transformations related to Industry 4.0 in Ukraine are accompanied not only by economic problems, but also by the political dimension. The expected positive effects of modernization of production and its optimization on the other hand have a loss of workers in traditional industries of their jobs and income. This, in the conditions of weak financial capabilities of Ukraine as a state, leads to the deepening of the processes of precarization and impoverishment. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

The Role of Digital HRM: Contribution to the Improvement of Business Sustainability

The role of Digital Human Resources Management (DHRM) in the era of globalization, especially in the COVID-19 pandemic, has made a major contribution to sustainable business performance. This is interesting to study considering that the DHRM work process will take place through mobile, electronic media, social media via the internet, and also with the help of IT (information technology). This research aims to analyze the role of Digital Human Resource Management (DHRM) in contributing to the improvement of sustainable business performance in companies in DKI Jakarta. The importance of the role of DHRM is investigated because DHRM is able to do human work through software and several applications, which are supported by the internet network. Digitalization in HRM will enable companies to operate more efficiently and relevantly in the future. This type of research is qualitative which involved managers working in oil companies and transportation companies in DKI Jakarta who used DHRM in the companies where they worked. This study analyzed the data using the triangulation method through documentation, interviews and direct observation in the field with case studies. The results of the study explain that several digital HRM practices have been carried out in several companies, but other practical activities have not been carried out optimally. This is because the support from the system and the digitization of business processes that are included in HR practices are not yet optimal. However, the company realizes that DHRM is able to improve business performance in a sustainable manner. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.

COVID-19 health crisis and family business performance: the moderating effect of family leadership

Purpose: In the context of the coronavirus disease 2019 (COVID-19) crisis, this article aims to analyze the resilience of family businesses in a developing country like Cameroon. As such, this study seeks to fill two gaps in the literature: first, by comparing the financial and social performance of family companies with those of non-family companies not listed on the stock exchange, and second, by comparing performance across family-run companies, according to the companies' mode of leadership in Cameroon, a developing country affected by COVID-19 like the rest of the world. Design/methodology/approach: Based on the literature review, the authors developed empirical models to identify the variables which influence the financial and social dimensions of business performance. These models were tested with multilinear regressions, using data collected from questionnaires distributed to 466 firms, of which 212 were family firms and 254 non-family firms. The authors completed our analyses with mean comparison tests to demonstrate whether our results are significantly different between family and non-family firms. Findings: The authors' multiple regressions and tests produced two main results – the financial and social performance of all Cameroonian firms declined sharply during the crisis, and with the firms' financial performance hit hardest, family firms have been more resilient to the crisis in terms of financial and social performance than non-family firms. The weak governance and social protection system, as well as an inefficient legal system, do not seem to negatively affect the performance of these Cameroonian firms – the effects of the COVID-19 pandemic on the performance of family firms were better managed in firms where family members are actively involved in management or control through family members' strong representation on the board of directors (BD). Research limitations/implications: The two main limitations of this study concern the governance of these companies included and the failure to take the characteristics of the manager into account. Investigating other governance variables, such as the composition of the BD or the participation of employees in the capital, would enable us to refine the authors' interpretations of the companies' financial and social performance. Another limitation is the fact that the characteristics of the manager were not considered, especially when the manager is a family member. Exploring this variable would make studying the generational aspect of family businesses possible. Practical implications: Family companies are more resilient to crisis because of the companies' long-term focus, which also encourages the companies to maintain the companies' social policy and to avoid redundancies as far as possible. Weak systems of governance and social protection, as well as an ineffective legal system, do not negatively affect the performance of Cameroonian family companies. The results also suggest that family shareholders should become more involved in the management and control of family's firms to make the firms financially and socially resilient and in so doing drastically reduce the impact of crises. Social implications: This study shows, in particular, how family firms are more socially resilient than other firms in times of crisis (by resorting less often to redundancies). Family firms should, therefore, arguably benefit the most from public support during crises. Originality/value: The authors' research makes two main contributions to the literature on family businesses. The results first of all show that Cameroonian family firms have thus far performed better financially and socially during the COVID-19 period than non-family firms. Second, this research focuses on differences in performance based on family business management types during this specific crisis period. The results suggest that the most resilient family firms, in terms of performance, are those in which the family is involved in the management or control of the BD. © 2023, Emerald Publishing Lim ted.

A systematic literature review on corporate sustainability: contributions, barriers, innovations and future possibilities.

This paper aims to understand the current research scenario through published studies on corporate sustainability, emphasizing the environmental approach. Methodologically, this research develops a systematic literature review based on papers published in the Web of Science database in the last ten years. As a result, there was an upward evolution of research on the searched topic, with one hundred fifteen publications in the last three years compared to one hundred six documents published in the previous seven years. It is also observed that studies published at the beginning of the time frame between 2011 and 2020 were more concerned with the adoption of corporate sustainability, while the most recent research focuses on new approaches and methodologies for its implementation. And, with regard to its implementation, one of the main barriers is the incorrect perception of senior managers that the results from corporate sustainability must be more linked to the economic than to the environmental and social spheres. As relevant aspects, this study observed that new technologies, currently led by the 5th generation mobile network (5G) and Fourth Industrial Revolution (Industry 4.0), can contribute to the insertion of corporate sustainability in the industrial context. It also noted that, despite being recent, COVID-19 was considered by several researchers as an event to be considered in terms of corporate sustainability.

Social Performance: A Vital Turning Point for Better Hospital Care in Indonesia

COVID-19 refocused the importance of social responsibility awareness and social performance measurement of health care. Hospitals must carry out social accountability behaviors while still providing adequate facilities and services. However, any analysis of social performance still contains many ambiguities and can differ in its reference points depending on the nature of the different stakeholders. The study uses an explanatory study to measure the social performance of hospitals in Indonesia and examine the indicators and dimensions that influence social performance in hospitals the most. Data of 752 accredited hospitals were obtained from the Indonesian Commission on Accreditation of Hospital (ICAHO) in Indonesia. Data analysis was conducted using Structural Equation Model (SEM) methodology and SPSS AMOS software. The study found a significant and positive effect of environmental forces and information technology resources on social performance. Further, the study found that intrapreneurship (entrepreneurship efforts within established institutions) in hospitals mediated the effects of organizational architecture, environment forces, and information technology toward/in favor of social performance. This study contributes to improving the quality healthcare by demonstrating novelty for how social performance can be measured and better efforts adopted to produce more social value-based healthcare through the use of organizational architecture, environmental forces, and information technology.

Work from Home during the COVID-19 Pandemic-The Impact on Employees' Self-Assessed Job Performance.

This study investigates the impact of remote workplace factors on employees' social and technical self-assessed performance during the COVID-19 pandemic. The impact of the variables belonging to the employee's profile, organizational environment, and work-life balance categories on social and technical performance were analyzed, based on a survey of 801 Romanian employees, using ordinary least squares and quantile regression techniques. While the first method provided summary point estimates that calculated the average effect of the explanatory variables for the "average employee", the second approach allowed us to focus on the effects explanatory variables have on the entire conditional distribution of the response variables, taking into account that this effect can be different for employees with different levels of performance. Job autonomy, engagement, communication skills, trust in co-workers, occupational self-efficacy, and family-work conflict, significantly influence both social and technical performance. PhD education and trust in management significantly influence social performance, while motivation, stress, the share of time spent in remote work, organizational commitment, children in the household, and household size, influence only technical performance.

Business Model Adaptation in Spanish Sports Clubs According to the Perceived Context: Impact on the Social Cause Performance

The COVID-19 pandemic has generated an uncertain and changing context that has greatly affected the development and sustainability of all sports organizations. In this hostile context, adaptation of the business model (BMA) can be a strategic alternative for sports clubs. A change in value proposition, change in target market, and change in value delivery are some of the aspects considered in this study in relation to the social performance variable. It is well-known that sports clubs have a marked social function, therefore analyzing their social cause performance is of great importance in modern society. However, there are still few studies that have analyzed BMA in relation to this type of variable in sports clubs. Therefore, the objectives of this study were to find out what perceptions of the environment can influence the BMA, and to investigate what influence the BMA has on the social performance of this type of entity. To this end, 145 Spanish sports clubs were analyzed during a period of limitations and restrictions arising from COVID-19. The results show that there are differences in BMA according to the perceived impact of the crisis and the perception of risk. In addition, BMA predicts the social performance of sports clubs, and this study provides new information for academics and professionals. Practical implications and management proposals were developed based on the results, and conclusions drawn.

A Portrait of Socially Responsible Hospitals in Indonesia

This study’s purpose is to measure social performance in hospitals in Indonesia, specifically focusing on the tendency for hospitals to act in the process of achieving various targets with a focus on social impacts on the community, stakeholders, and the environment. Although previous studies on hospital performance exist, few focus on the aspect of social responsibility. This study offers a way to measure the current social performance of hospitals using valued reference by hospital stakeholders. This study uses descriptive analysis and ANOVA for the indicators of social performance in the context of hospitals in Indonesia. Data used are from the Indonesian Commission on Accreditation of Hospital (ICAHO). This study uses data from 752 accredited hospitals in Indonesia. Results show that there were no significant differences in social performance between the different classes of hospitals. Social performance was found to be moderate on average for all classes: A, B, C, and D. However, across different accreditation levels of hospitals in Indonesia, social performance is scored as moderate with significant differences between the groups of accreditations. The implications of the results from this study provide a practical reference point measuring social performance for accredited hospitals in Indonesia.